Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

CHCNET501C Mapping and Delivery Guide
Work effectively with other services and networks

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency CHCNET501C - Work effectively with other services and networks
Description This unit describes the knowledge and skills required to liaise and facilitate linkages between a comprehensive range of community services to ensure ongoing development of the organisation and provision of support to the relevant client group
Employability Skills This unit contains Employability Skills
Learning Outcomes and Application The skills described in this unit may be applied across a range of community work contexts, including specialist and generalist services in the community
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.
Prerequisites/co-requisites Not Applicable
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Identify and maintain links with relevant services
  • Identify and prioritise needs relating to organisation and professional networks
  • Identify, gather, store and maintain informationon appropriate services to meet client and organisation needs
  • Identify, develop and maintain communication processes within and across services to establish and maintain inter- and intra-sector links
  • Incorporate significant cultural practices, needs and traditions into liaison and networking with other services
  • Implement strategies to develop effective links with new services and networks in consultation with key people and in accordance with organisation objectives
       
Element: Reflect social and cultural awareness in working with other services
  • Identify potential discrimination or culturally based obstacles to agencies accessing a service
  • Identify potential discrimination or culturally based obstacles to accessing other agency's services
  • Develop and implement strategies to address any culturally based obstacles that arise
  • Value cultural difference and diversity of others as a resource for the agency in the liaison and service delivery process
  • Where individual relationships interfere with the liaison and networking with other services, take timely remedial action in accordance with organisation procedures, to ensure continued linkage and ongoing benefits for clients
       
Element: Provide relevant information to services
  • Maintain knowledge of and access to internal means of support within own organisation
  • Provide information and resources to support other agencies and community networks as appropriate
  • Ensure materials and resources provided are relevant and current
  • Seek feedback on the materials and resources provided and act appropriately to address feedback received and ensure ongoing quality and linkage to other services
       
Element: Work in collaboration with other organisations to enhance networks and service delivery
  • Define the type and level of service or collaboration to be provided and negotiate with the relevant organisation
  • Define the scope of the agency's participation in the network
  • Maintain appropriate contact where client referrals have occurred
  • Ensure provision of appropriate support to the network where applicable
  • Provide information and services to clients and networks in line with organisation's confidentiality, consent, privacy policies and procedures and relevant legislation
  • Develop and negotiate longer term plans to assist services to operate self sufficiently, where appropriate
  • Regularly evaluate effectiveness and relevance of services and networks against organisation goals and client needs in consultation with key people and modify as necessary
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The evidence guide provides advice on assessment and must be read in conjunction with the Performance Criteria, Required Skills and Knowledge, the Range Statement and the Assessment Guidelines for this Training Package.

Critical aspects for assessment and evidence required to demonstrate this unit of competency:

The individual being assessed must provide evidence of specified essential knowledge as well as skills

This unit is best assessed in the workplace or in a simulated workplace under the normal range of conditions

Consistency in performance should consider the community services networking and liaison requirements within the workplace

Access and equity considerations:

All workers in community services should be aware of access, equity and human rights issues in relation to their own area of work

All workers should develop their ability to work in a culturally diverse environment

In recognition of particular issues facing Aboriginal and Torres Strait Islander communities, workers should be aware of cultural, historical and current issues impacting on Aboriginal and Torres Strait Islander people

Assessors and trainers must take into account relevant access and equity issues, in particular relating to factors impacting on Aboriginal and/or Torres Strait Islander clients and communities

Context of and specific resources for assessment:

This unit can be assessed independently, however holistic assessment practice with other community services units of competency is encouraged

Resource requirements for assessment of this unit include access to:

an appropriate workplace where assessment can be conducted or simulation of realistic workplace setting for assessment

Method of assessment:

Assessment may include observations, questioning and evidence gathered from the workplace environment

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

This describes the essential skills and knowledge and their level required for this unit.

Essential knowledge:

The candidate must be able to demonstrate essential knowledge required to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include knowledge of:

Confidentiality and privacy

Current community services issues

Existing information systems

Existing relevant networks

Knowledge specific to working with people from culturally and linguistically diverse backgrounds

Importance of principles and practices to enhance sustainability in the workplace, including environmental, economic, workforce and social sustainability

Language used in community services work

Lobbying in the context of organisation protocols

Power relationships within and between organisations

Processes of initiating and supporting community development planning

Range of community services and how to access

Referral networks - criteria and procedures for referral

Relevant agency policies and procedures

Relevant legislation

Strategic planning

Values, limitations and dynamics of networks

Essential skills:

It is critical that the candidate demonstrate the ability to:

Ensure networks developed meet the needs of the organisation and its clients

Facilitate effective working relationships within community services and within the general community

In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role

These include the ability to:

Develop and provide information about community services

Develop promotional material

Develop appropriate agency forms such as intake and referral forms

Demonstrate application of skills in:

negotiation

reporting and record-keeping

lobbying

dealing with diverse and/or specific cultural groups

questioning

active listening

verbal and non-verbal communication

referral

participating and conducting interagency meetings

promotion

liaison and networking

Recognise own limitations and agency boundaries

Use and coordinate the use of relevant information technology effectively in line with work health and safety (WHS) guidelines

The Range Statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Links may be:

Case conferences

Community consultative committees

Informal contacts

Inter agency meetings

Joint projects

Memorandum of understanding

Referral to and from other services

Service level agreements

Telephone contact

Worker networks

Relevant services may include:

Aboriginal and Torres Strait Islander services

Accommodation services

Commercial enterprises such as real estate agents, and financial institutions

Community based disability support services

Community services departments

Consumer groups

Correctional

Emergency services

Employment services

Income support services

Judicial

Police

Religious organisations

Services specific to the person's needs

Trans-cultural

Information on appropriate servicesmay include:

Contacts

Criteria for referral to each agency

Information on own agency

Information to provide to clients

List of all relevant services

Pamphlets and other information sources

Support may include:

Community education

Consultations

Exchanging of reports

Joint initiatives

Participation in case conferences

Provision of staff development and training

Telephone advice

Visits

Policies and procedures may include:

Referral protocols

Formal networks may include:

Advisory committees

Associations

Businesses

Government ministers/departments

Interest and support groups

Key people

Law enforcement agencies

Lobby groups

Local organisations

Regional specialist and peak associations

Networks may serve the purpose of:

Accessing the services and resources of other organisations

Achieving corporate objectives

Encouraging coordination amongst organisations and workers

Enhancing service delivery

Promotion of organisation and/or programs

Strategic planning

Networking needs may be as a result of, or leading to:

Enhanced service delivery

Funding imperatives

New government policies

New or reviewed strategic plan

New organisations/services starting up

Restructuring of organisation

Strategies to develop effective links with new services and networksmay include:

Liaison with other network organisations

Liaison with relevant government, community, business and other representatives

Negotiating with relevant organisations for network participation

Participating and managing formal network committees

Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and prioritise needs relating to organisation and professional networks 
Identify, gather, store and maintain informationon appropriate services to meet client and organisation needs 
Identify, develop and maintain communication processes within and across services to establish and maintain inter- and intra-sector links 
Incorporate significant cultural practices, needs and traditions into liaison and networking with other services 
Implement strategies to develop effective links with new services and networks in consultation with key people and in accordance with organisation objectives 
Identify potential discrimination or culturally based obstacles to agencies accessing a service 
Identify potential discrimination or culturally based obstacles to accessing other agency's services 
Develop and implement strategies to address any culturally based obstacles that arise 
Value cultural difference and diversity of others as a resource for the agency in the liaison and service delivery process 
Where individual relationships interfere with the liaison and networking with other services, take timely remedial action in accordance with organisation procedures, to ensure continued linkage and ongoing benefits for clients 
Maintain knowledge of and access to internal means of support within own organisation 
Provide information and resources to support other agencies and community networks as appropriate 
Ensure materials and resources provided are relevant and current 
Seek feedback on the materials and resources provided and act appropriately to address feedback received and ensure ongoing quality and linkage to other services 
Define the type and level of service or collaboration to be provided and negotiate with the relevant organisation 
Define the scope of the agency's participation in the network 
Maintain appropriate contact where client referrals have occurred 
Ensure provision of appropriate support to the network where applicable 
Provide information and services to clients and networks in line with organisation's confidentiality, consent, privacy policies and procedures and relevant legislation 
Develop and negotiate longer term plans to assist services to operate self sufficiently, where appropriate 
Regularly evaluate effectiveness and relevance of services and networks against organisation goals and client needs in consultation with key people and modify as necessary 

Forms

Assessment Cover Sheet

CHCNET501C - Work effectively with other services and networks
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

CHCNET501C - Work effectively with other services and networks

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: